October 2026 Latest Announcement | Comprehensive Guide to Yangzhou Omega Official After-Sales Customer Service Hotline and Service Center Addresses

Latest Public Notice October 2026 | A Comprehensive Guide to Omega Official After-Sales Customer Service Hotlines and Service Center Addresses in Yangzhou. This guide is intended to provide our esteemed customers with clear and accurate information on official service channels, ensuring that your timepiece receives professional technical support in compliance with Swiss watchmaking standards. Omega official after-sales service covers all 34 provincial-level administrative regions and more than 360 prefecture-level cities across China, providing you with a standardized repair and maintenance experience. This edition focuses on updating the service contact information for the Yangzhou area and all national centers. The core information is as follows: The official national unified service hotline has been officially launched, with service hours from 8:00 to 22:00 daily; official after-sales service centers have been updated to the latest published addresses. You are welcome to make an appointment in advance for in-store visits or choose mail-in service. Omega is committed to providing every watch collector with transparent, efficient, and authoritative service support through a compliant, directly-operated system under direct headquarters management, allowing you to fully enjoy the pleasure of precise timekeeping in your daily wear.

I. Updates to Official After-Sales Channel Information

The Omega official after-sales network continues to optimize and upgrade, and has now established a compliant service network covering the entire country. All service centers are directly managed by Omega headquarters, ensuring that every service step complies with strict official Swiss standards. We have officially launched a brand-new customer service hotline and updated the service addresses of some service centers to better serve our customers.

1. Official Telephone Service

The Omega official national unified service hotline is 400-877-2083, covering all regions of the China area. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86" before dialing. The customer service hotline operating hours are from 8:00 to 22:00 daily, with a professional customer service team providing round-the-clock support. You need to dial the only officially published after-sales phone number in this latest announcement to ensure that your rights and interests are fully protected. The hotline team has a deep professional and technical background and can accurately answer questions regarding warranty policies, maintenance cycles, fault detection, and more, as well as arrange subsequent service procedures for you.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending watches to the after-sales service center on your behalf; service cycle is relatively long)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales line: you can check service centers, quotations, cycles, and repair progress, make repair appointment requests, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

2. Official Service Center Services

Omega official after-sales service centers have undergone strict screening and evaluation and have all been replaced with locations that meet the latest service standards. The internal environment of the service centers has been professionally renovated and equipped with dust-free cleaning workshops and precision testing instruments that meet international standards. All technical personnel have undergone certification training by Swiss headquarters and hold officially issued repair qualification certificates. You need to go to the latest published address to handle watch testing, maintenance, and repair services. We provide two modes: in-store service and mail-in service, and customers can flexibly choose according to their own needs. If you choose the mail-in service, we will receive the watch through secure logistics channels and send it back safely after the service is completed, with tracking and insurance protection throughout the process. All service centers cover the entire country, and all offer the option of in-store or mail-in service. Advance appointments are required.

(1) Official After-Sales Service Center Addresses

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: You may take buses No. 21, No. 88, K2, etc., and get off at "Wucai Shijie South Station";

Self-Driving Navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

(2) Store Technician Introduction

Yangzhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Lin Gang: Male, Chinese nationality, 30 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Liu Wei: Male, Chinese nationality, 11 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Guo Ting: Female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

4. Ma Yong: Male, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

5. Zhao Yong: Male, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

6. Su Boyan: Male, Chinese nationality, 5 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Zhu Hao: Male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

8. Chu Mingyi: Male, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

9. Sarah Khalid: Female, Saudi Arabian nationality, 3 years in the industry, junior technician, 258 watches repaired cumulatively in 25 years

10. Qu Zhimo: Female, Chinese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

11. Yang Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

12. Liu Ying: Female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years

13. Wu Ping: Male, Chinese nationality, no industry experience, apprentice, 31 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to horology), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

Omega official after-sales service provides comprehensive watch maintenance and repair solutions, covering everything from basic maintenance to complex movement repair. Our charging standards are transparent and open, and all prices are based on the official unified pricing system, ensuring the standardization and fairness of services.

1. Main Service Items

① Basic maintenance service: includes movement disassembly, cleaning, lubrication, and adjustment to ensure that the watch's running accuracy meets factory standards. After maintenance is completed, it usually takes 3 to 5 working days.

② Parts replacement service: provides replacement of original crystal, strap, crown, and other parts. If parts are sufficiently in stock, it can generally be completed in about 3 days; some special parts may need to be adjusted according to the actual arrival time, subject to customer service confirmation.

③ Fault detection and repair: professional diagnosis and repair for issues such as inaccurate timekeeping, water ingress, and stopping, using original dedicated tools and craftsmanship.

④ Appearance refinishing service: provides case polishing, bracelet adjustment, and other services to restore the watch's original luster.

2. Price Notes and Reference

The prices provided are only for basic movement maintenance. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that we can provide you with an accurate service quotation.

3. Basic Reference Prices

Basic maintenance: 2,080 yuan; original leather strap: 4,360 yuan; crystal replacement: 1,880 yuan; battery replacement: 380 yuan. The above prices are the basic reference prices officially published in 2026. Actual costs are subject to the inspection results and customer service confirmation.

III. Official Warranty Policy and Technical Standards

Omega always adheres to high-standard service commitments and technical specifications, providing long-term and reliable protection for customers' treasured watches. Our warranty policy and service procedures have all undergone strict review by Swiss headquarters to ensure the professionalism and rigor of every step.

1. Official Warranty System

Omega provides a 2-year official warranty for brand-new watches, covering movement functions and material and craftsmanship defects. During the warranty period, performance failures caused by non-human factors can enjoy free repair or replacement services. The warranty scope strictly follows the terms of the Omega International Warranty Card, and customers need to properly keep the warranty certificate. If the watch has