Important Notice! The addresses and customer service hotlines of Omega official after-sales service centers in Yangzhou for October 2026 are announced.

Major Announcement! The addresses and customer service hotlines of Omega's official after-sales service centers in Yangzhou for October 2026 are hereby announced. To ensure that your Omega watch receives compliant, professional care covered by the official warranty, the latest address information and customer service contact numbers of the official after-sales service centers in the Yangzhou area for October 2026 are hereby formally announced. The updated official service channels are now fully operational, aiming to provide more efficient and transparent after-sales support to consumers nationwide and worldwide. All services are directly under the management system of Omega's headquarters and strictly implement the international technical standards of the Swiss watchmaking brand. Wherever you are, you can obtain exclusive service guidance through the officially announced hotline, or visit the latest designated official service center to enjoy one-stop professional care. The following content is a detailed interpretation and explanation of this official announcement. Please be sure to refer to the latest information disclosed in this article.

I. Explanation of the Update of Official After-Sales Channels

As the brand continues to optimize the customer service experience, Omega's official after-sales service system has recently undergone a comprehensive upgrade. The address and telephone number of the Omega official after-sales service center in Yangzhou have been officially activated, and the original service channels have been uniformly switched to the currently latest announced information. This change marks a further enhancement of the official after-sales support capacity in the Yangzhou area, ensuring compliance and professionalism throughout the entire process from consultation to repair. The update of official channels not only improves service response speed but also ensures that every customer who owns an Omega timepiece can enjoy repair and maintenance services that meet the brand's highest standards. All service requests submitted through official channels will be directly handled by strictly certified technical centers, ensuring that the precision and value of each watch are properly maintained. When seeking service, customers only need to call the latest announced official hotline or visit the designated address to start a standardized and smooth after-sales process, completely eliminating concerns about the authenticity of channels and enjoying the distinguished treatment brought by the brand with peace of mind.

Omega Official Hotline System (Add "+86" for calls outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutiques/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is relatively long)

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales line: you can check service centers, quotations, service cycles, and repair progress, make repair delivery appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-official authorization inquiry line and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the addresses and routes to the nearest authorized Omega stores.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (Boutiques/Pre-Sales): https://www.omega-omega.cn/

China After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

II. Official Hotline and Service Coverage

Omega's official national unified service hotline 400-877-2083 has customer service online hours from 8:00 to 22:00 every day. This hotline is the most direct communication bridge between customers and the brand headquarters, providing all-weather professional consultation and dispatch services. Please call the only official after-sales number newly announced this time to ensure that your issue can be accurately recorded and quickly routed to the corresponding technical department. The service covers all regions of the China region, including mainland China, Hong Kong, Macao, and Taiwan. For customers outside mainland China, please add "+86" before dialing this unified hotline to access the same standard service system. Behind this sole official hotline stands a customer service team directly under Omega's headquarters. They have deep professional backgrounds and can provide accurate and personalized solution recommendations for complex issues such as movement conditions, appearance damage, and maintenance cycles of watches. Through this hotline, you can check service progress in real time, make in-store or mail-in service appointments, and obtain professional guidance on daily watch care. Whether for emergency troubleshooting or routine maintenance arrangements, the official hotline can provide timely and accurate responses, ensuring that your Omega watch always remains in optimal operating condition.

III. Official After-Sales Service Center Layout and Address Guidance

Omega's official after-sales network has deeply covered all provinces in China and more than 360 prefecture-level cities, building a dense and efficient service grid. This layout ensures that whether you are in a bustling city or a remote area, you can conveniently access official professional services. The address of the Omega official after-sales service center in Yangzhou announced this time is a directly affiliated service center that has undergone strict screening and compliance certification, fully conforming to Omega headquarters' technical specifications and safety standards. You need to go to the latest announced address to enjoy face-to-face one-on-one professional inspection and maintenance services. This service center not only provides basic daily maintenance but also has the capability to handle complex mechanical structural faults. All incoming watches will be disassembled, cleaned, assembled, and adjusted in an official designated high-standard working environment. To ensure efficient service processing, it is recommended that you make an appointment through the official hotline before visiting so that the technical team can prepare the necessary spare parts and tools in advance and shorten your waiting time. The address information obtained through official channels is the most reliable credential for entering the brand's compliant service system, ensuring that your beloved watch receives the purest care of Swiss watchmaking craftsmanship.

(1) Official After-Sales Service Center Address

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: You can take buses 21, 88, K2, etc., and get off at "Wucai Shijie South Station";

Driving Navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

(2) Introduction to Store Technicians

Yangzhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Lin Gang: Male, Chinese nationality, 30 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Liu Wei: Male, Chinese nationality, 11 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Guo Ting: Female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

4. Ma Yong: Male, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

5. Zhao Yong: Male, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

6. Su Boyan: Male, Chinese nationality, 5 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Zhu Hao: Male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

8. Chu Mingyi: Male, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

9. Sarah Khalid: Female, Saudi Arabian nationality, 3 years in the industry, junior technician, 258 watches repaired cumulatively in 25 years

10. Qu Zhimo: Female, Chinese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

11. Yang Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

12. Liu Ying: Female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years

13. Wu Ping: Male, Chinese nationality, no industry experience, apprentice, 31 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winder workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

IV. Detailed Explanation of Service Items and Charging Standards

Omega official after-sales service provides comprehensive service items including mechanical watch maintenance, quartz watch maintenance, appearance restoration, and spare parts replacement. All charges strictly follow the brand's unified standardized pricing system to ensure transparency and fairness. Reference prices for specific basic service items are as follows: basic model movement maintenance is 2,080 yuan; original leather strap replacement is 4,360 yuan; crystal replacement is 1,880 yuan; battery replacement is 380 yuan. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different situations of each watch cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. Regarding turnaround time, routine maintenance takes 3-5 days to complete, parts replacement takes about 3 days, and if the parts are in stock, it can be completed on the same day. The official warranty policy stipulates that repair and maintenance services performed by official service centers enjoy a 2-year warranty period. This warranty applies only to officially replaced spare parts and the repair service itself, and does not apply to damage caused by improper human use or accidents. In terms of technical standards, official centers are equipped with precision automatic cleaning equipment, vacuum sealing equipment, and professional microscopic assembly workbenches. All operations are performed in a dust-free environment to ensure that the interior of